The auto insurance industry in Australia is highly competitive, making it difficult for consumers to choose the appropriate coverage. Customers often choose vehicle insurance primarily on pricing, but as any insurance agent will tell you, there is much more to consider, such as the policy’s specifics, your unique needs, and the level of customer care given.
Customer reviews are used to rank vehicle insurance companies in Australia on Productreview.com.au. We’ve compiled a list of the top 10 auto insurance companies in Australia based on customer input. As of July 2020, the data are correct.
1. Australian Seniors
Overall rating: 4.8 from 1,550 reviews.
Australian Seniors is the top-rated vehicle insurance company in Australia, as per productreview.com.au, with ratings of 4.6 for transparency, 4.8 for quality and value, and 4.8 for customer service. Notably, 45 out of the 47 persons who claimed on the website got their claim approved.
Hollard underwrites Australian Senior’s vehicle insurance policies, which include comprehensive, third-party damage to property, and third-party, fire, and theft coverage choices. Civil liability coverage of up to $20 million is offered as an additional option, as is roadside help.
2. Australian Warranty Network (AWN)
Overall rating: 4.4 from 710 reviews.
On productreview.com.au, AWN got a 4.7 for transparency, a 4.7 for value for money, and a 4.7 for customer service. Customers praised the insurer’s quick response to inquiries, excellent customer service, and smooth claims procedure.
AWN is recognized for its mechanical breakdown insurance, which covers automobiles, motorcycles, scooters, RVs, and caravans, among other vehicles. General insurance, administration and claims management, roadside assistance, asset protection, and training programs are among the company’s other products and services.
Overall rating: 4.1 from 6,580 reviews.
You Pty Ltd received a 4.0 rating for transparency, a 4.0 rating for value for money, a 4.2 rating for customer support, a 4.2 rating for punctuality, and a 3.9 rating for job satisfaction. Customers found it simple to set up their insurance policies and file a claim since the personnel was helpful and courteous. Like the free roadside help, customers like so many other insurance charges for this service as part of a separate arrangement.
OUTsurance International Holdings Pty Limited, a wholly-owned subsidiary of the Rand Merchant Insurance Holdings Group, owns You (RMIH).
4. Budget Director
Overall rating: 3.8 from 5,800 reviews.
Budget Direct received 3.9 out of 5 stars for transparency, 4.1 out of 5 stars for value for money, 3.9 out of 5 stars for customer service, 4.0 out of 5 stars for punctuality, and 3.8 out of 5 stars for work satisfaction. Customers were able to obtain insurance fast owing to simple plans and an easy-to-follow methodology.
Budget Direct is an Australian professional liability firm with over 1,300 employees, almost nine million clients, and partnerships with hundreds of auto mechanics and building contractors. Policyholders can file a claim at any time and can tailor their coverage by adding one or more extra features, such as car rental after an accident or flood insurance for their house.
5. Integrity Extended Warranties
Overall rating: 3.3 from 95 reviews.
Integrity Extended Warranties received ratings of 3.4 for transparency, 3.3 for value for money, and 3.6 for customer service. Customers were satisfied with the quality and affordability of their policies. Some policyholders who filed a claim multiple times did not experience any problems, thanks to the polite staff and fast process. Integrity Extended Warranties maintains long-term associations with leading companies in the industry such as Royal Automobile Club of Victoria (RACV) and Lumley Insurance. Its coverage plans are Absolute and Endurance. The Absolute coverage plan is available from motor dealers and provides a similar level of cover as the manufacturer’s warranty after expiration. Meanwhile, the Endurance plan is a listed component and parts warranty with one- to five-year term cover for cars regardless of age and distance traveled.