The vehicle insurance industry in Australia is extremely competitive, making it difficult for consumers to select the best policy for them. Customers often choose automobile insurance based on pricing, but as any insurance broker will tell you, there is much more to consider, such as the policy’s details, your personal needs, and the kind of customer service provided.
Customer reviews are used to rank auto insurance businesses in Australia on Productreview.com.au. We’ve compiled a list of the top 10 vehicle insurance providers in Australia based on consumer feedback. As of July 2020, the numbers are correct.
Australian Seniors is the top-rated auto insurance provider in Australia, according to productreview.com.au, with ratings of 4.6 for transparency, 4.8 for value for money, and 4.8 for customer service. Notably, 45 out of the 47 people who claimed on the website had their claim granted.
Hollard underwrites Australian Seniors automobile insurance policies, which include comprehensive, third-party property damage, and third-party, fire, and theft coverage choices. Legal liability coverage of up to $20 million is available as an optional extra, as is roadside help.
Australian Warranty Network (AWN)
On productreview.com.au, AWN scored a 4.7 for transparency, a 4.7 for value for money, and a 4.7 for customer service. Customers praised the insurer’s prompt response to inquiries, outstanding customer service, and smooth claims process.
AWN is noted for its mechanical breakdown insurance, which covers cars, motorcycles, scooters, RVs, and caravans, among other vehicles. General insurance, administration and claims management, roadside assistance, asset protection, and training programs are among the company’s additional products and services.
Youi Pty Ltd received a 4.0 rating for transparency, a 4.0 rating for value for money, a 4.2 rating for customer service, a 4.2 rating for the timeliness, and a 3.9 rating for work satisfaction. Customers found it simple to set up their insurance policy and file a claim because the personnel was helpful and polite. Customers like the free roadside help, as much as other insurance charges for this service as part of a separate arrangement.
Budget Direct received 3.9 out of 5 stars for transparency, 4.1 out of 5 stars for value for money, 3.9 out of 5 stars for customer service, 4.0 out of 5 stars for the timeliness, and 3.8 out of 5 stars for work satisfaction. Customers were able to obtain insurance quickly thanks to simple plans and an easy-to-follow methodology.
Budget Direct is an Australian general insurance firm with over 1,300 employees, approximately nine million consumers, and partnerships with hundreds of vehicle mechanics and building companies. Policyholders can file a claim at any time and can tailor their coverage by adding one or more optional features, such as car rental after an accident or flood insurance for their property.
Integrity Extended Warranties
For openness, 3.3 for value for money, and 3.6 for customer service, Integrity Extended Warranties scored a 3.4. Customers were pleased with the policy’s quality and cost. Because of the courteous staff and quick process, some policyholders who submitted multiple claims had no problems.
Integrity Extended Warranties has long-standing relationships with industry leaders including the Royal Automobile Club of Victoria (RACV) and Lumley Insurance. It offers two types of coverage: Absolute and Endurance. After the manufacturer’s warranty has expired, the Absolute coverage plan is available through car dealers and gives a similar level of coverage. Meanwhile, the Endurance plan is a stated component and parts warranty that covers cars for one to five years, independent of age or mileage.